Payment and Credit Policy

Northgate Cargo Control Payment and Credit Policy

Payment Terms

  • All orders must be paid in full before shipment unless prior credit terms have been approved in writing.

  • Customers with approved credit terms must submit full payment within their agreed payment term (e.g., 15 or 30 days) of the invoice date. Failure to meet these terms may result in immediate account suspension and revocation of credit privileges.

  • Accounts with credit terms must pay via check, ACH, or wire transfer only.

  • If a customer with approved terms chooses to pay by credit/debit card, a 3% processing fee will be applied to those orders, which must be paid at the time of purchase.

  • Orders exceeding the account credit limit may require partial or full prepayment, as determined by our financial team.

Accepted Payment Methods

  • We accept cash, credit/debit cards, EFS checks, wire transfers, ACH payments, and business checks for accounts with established credit terms.

  • Returned checks will incur a $50 fee, and future payments must be made via wire transfer or ACH.

Late Payments & Penalties

  • Payments not received by the due date will incur a late fee of 1 1/2% per month on the outstanding balance.

  • Accounts past due beyond 30 days may be placed on hold, and future orders may require prepayment.

  • Accounts past due beyond 60 days will have their credit terms revoked, and all future purchases must be prepaid.

  • Accounts past due beyond 90 days will be sent to a collections agency, and the customer will be responsible for any associated legal or collection fees.

  • Customers with a history of late payments may be required to provide a security deposit or a personal guarantee to reinstate credit terms.

Disputes & Chargebacks

  • Any billing disputes must be reported in writing within 10 business days of the invoice date. Failure to dispute within this period constitutes acceptance of the invoice.

  • Unauthorized chargebacks or payment disputes will result in immediate account suspension and may be subject to legal action.

  • Customers filing unwarranted chargebacks may be permanently banned from making future purchases.

Order Cancellations & Refunds

  • Orders canceled before shipment may be eligible for a refund, minus any applicable processing fees.

  • Custom or special-order items are non-refundable and non-cancelable once production has started.

  • Refunds, if applicable, will be issued within 10 business days after approval.

  • Orders cannot be canceled once shipped.

Account Suspension & Future Orders

  • Customers with unpaid invoices may have their accounts suspended until full payment is received.

  • Future orders may require prepayment if there is a history of late or nonpayment, and credit terms may be permanently canceled.

  • Customers with repeated payment issues may be required to submit financial documentation before being considered for credit terms again.

By placing an order with Northgate Cargo Control, you agree to abide by this payment policy. Failure to comply may result in legal action, account suspension, and permanent revocation of purchasing privileges.

For payment inquiries, please contact accounting@northgatecargo.com or call (916)-567-0227.

 

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