Damaged, Lost, or Defective Shipments

If your order arrives damaged, defective, or is lost in transit, please contact our support team within 7 days of delivery for assistance. 

• Provide photos of the damage along with your claim.

• We will provide a prepaid return label for approved claims and issue a replacement.

• If a replacement is not available, a store credit or refund may be issued at our discretion.

• Northgate Cargo Control is not responsible for returns lost or damaged during shipping due to inadequate packaging.

Return & Exchange Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please follow our updated return policy: 

General Conditions

• Returns must be initiated within 30 days of the delivery date.

• Items must be unused, in their original condition, and include all original packaging.

• Custom-made, clearance, or special-order products are not eligible for returns.

• A 20% restocking fee applies to all non-defective returned items.

• Items must be inspected and approved by Northgate Cargo Control before a return authorization is granted.

• Items returned without prior authorization or outside of the return window may be subject to an additional processing fee. 

Shipping Costs 

• Original shipping charges are non-refundable unless the return is due to our error.

• Customers are responsible for all return shipping costs unless otherwise specified in writing by Northgate Cargo Control.

Return Process

1.  Request Authorization – Contact sales@northgatecargo.com or call (916)-567-0227 to receive an RMA (Return Merchandise Authorization) number.

2. Unauthorized returns will not be accepted and will be returned to the sender at their expense.

3.  Prepare Your Return – Securely package the item to prevent damage in transit. Include the RMA number and proof of purchase inside the package. Northgate Cargo Control is not responsible for items damaged during return transit due to inadequate packaging.

4.  Shipping Your Return – Ship to the address provided by our support team. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for returns lost or damaged during shipping.

Exchanges

• Exchanges are allowed only for like-for-like items (same model, color, and specifications).

• If the requested item is unavailable, a store credit or refund may be issued at our discretion.

• Exchanges are subject to product availability, and Northgate Cargo Control is not responsible for delays due to inventory shortages.

Refund Policy

• Refunds are issued back to the original payment method after the returned item has been inspected and approved.

• Original shipping charges are non-refundable unless the return is due to our error.

• Refund processing times may vary based on payment method and banking institutions. 

Additional Protection 

• Inspection on Arrival: All products are thoroughly inspected before leaving our facility. Please verify your shipment upon receipt.

• Northgate Cargo Control reserves the right to deny a return or exchange if the item does not meet the conditions of this policy.

• Northgate Cargo Control is not liable for incidental or consequential damages resulting from the use of any products purchased.