Shipping & Return Policy

Shipping Policy

At Northgate Cargo Control, we ensure fast and reliable shipping for all orders.

• Processing Time: Orders are processed within 1-2 business days. Custom or special orders may take additional processing time.
• Shipping Methods: We offer Standard, Expedited, and Freight Shipping options, depending on the size and weight of your order.
• Shipping Rates: Calculated at checkout based on weight, dimensions, and destination.
• Delivery Time: Standard shipping takes 3-7 business days, while expedited shipping is available upon request.
• Order Tracking: Once shipped, a tracking number will be provided via email.

Estimated Transit Times

Transit maps below are published by the carriers and show business days in transit from our facility once your order has shipped. They do not include order processing time.

Damaged, Lost, or Defective Shipments

If your order arrives damaged, defective, or is lost in transit, please contact our support team within 7 days of delivery for assistance.

• Provide photos of the damage along with your claim.
• We will provide a prepaid return label for approved claims and issue a replacement.
• If a replacement is not available, a store credit or refund may be issued at our discretion.
• Northgate Cargo Control is not responsible for returns lost or damaged during shipping due to inadequate packaging.

Return & Exchange Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please follow our return policy below.

General Conditions

• Returns must be initiated within 30 days of the delivery date.
• Items must be unused, in their original condition, and include all original packaging.
• You will need your receipt or proof of purchase.
• Custom-made, clearance, or special-order products are not eligible for returns.
• A 20% restocking fee applies to all non-defective returned items.
• Items must be inspected and approved by Northgate Cargo Control before a return authorization is granted.
• Items returned without prior authorization or outside of the return window may be subject to an additional processing fee.

Items We Cannot Accept

• Custom-made, personalized, special-order, or clearance products.
• Hazardous materials, flammable liquids, or gases.
• Sale items and gift cards.

Please get in touch if you have questions or concerns about your specific item.

Shipping Costs

• Original shipping charges are non-refundable unless the return is due to our error.
• Customers are responsible for all return shipping costs unless otherwise specified in writing by Northgate Cargo Control.

Return Process

1. Request Authorization — Contact sales@northgatecargo.com or call (916) 567-0227 to receive an RMA (Return Merchandise Authorization) number. Unauthorized returns will not be accepted and will be returned to the sender at their expense.
2. Prepare Your Return — Securely package the item to prevent damage in transit. Include the RMA number and proof of purchase inside the package. Northgate Cargo Control is not responsible for items damaged during return transit due to inadequate packaging.
3. Ship Your Return — Ship to the address provided by our support team. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for returns lost or damaged during shipping.

Exchanges

• Exchanges are allowed only for like-for-like items (same model, color, and specifications).
• If the requested item is unavailable, a store credit or refund may be issued at our discretion.
• Exchanges are subject to product availability, and Northgate Cargo Control is not responsible for delays due to inventory shortages.

Refunds

• Refunds are issued back to the original payment method after the returned item has been inspected and approved.
• We will notify you once we have received and inspected your return, and let you know whether the refund was approved.
• If approved, your refund is issued to the original payment method within 10 business days. Your bank or credit card company may take additional time to post it.
• Original shipping charges are non-refundable unless the return is due to our error.
• If more than 15 business days have passed since we approved your return, please contact us at sales@northgatecargo.com.

Additional Protection

• Inspection on Arrival: All products are thoroughly inspected before leaving our facility. Please verify your shipment upon receipt.
• Northgate Cargo Control reserves the right to deny a return or exchange if the item does not meet the conditions of this policy.
• Northgate Cargo Control is not liable for incidental or consequential damages resulting from the use of any products purchased.

Questions? Contact us at sales@northgatecargo.com or (916) 567-0227.