Refund policy

We want you to be completely satisfied with your purchase. Returns must be initiated within 30 days of the delivery date.

General Conditions

  • Items must be unused, in their original condition, and include all original packaging.
  • You will need your receipt or proof of purchase.
  • A 20% restocking fee applies to all non-defective returned items.
  • Items must be inspected and approved by Northgate Cargo Control before a return authorization is granted.
  • Items returned without prior authorization, or outside of the return window, may be subject to an additional processing fee.

Items We Cannot Accept

Custom-made, personalized, special-order, or clearance products; hazardous materials, flammable liquids, or gases; sale items and gift cards. Please get in touch if you have questions about your specific item.

How to Start a Return

Contact sales@northgatecargo.com or call (916) 567-0227 to receive an RMA (Return Merchandise Authorization) number. Unauthorized returns will not be accepted and will be returned to the sender at their expense. Include the RMA number and proof of purchase inside the package, and use a trackable shipping service.

Shipping Costs

  • Original shipping charges are non-refundable unless the return is due to our error.
  • Customers are responsible for all return shipping costs unless otherwise specified in writing by Northgate Cargo Control.
  • For items that arrive damaged, defective, or incorrect, we provide a prepaid return label for approved claims — contact us within 7 days of delivery with photos.

Exchanges

Exchanges are allowed only for like-for-like items (same model, color, and specifications). If the requested item is unavailable, a store credit or refund may be issued at our discretion.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, your refund is issued to the original payment method within 10 business days; your bank or credit card company may take additional time to post it. If more than 15 business days have passed since we approved your return, please contact us at sales@northgatecargo.com.

Full details, including carrier transit times, are in our Shipping & Return Policy.