Shipping policy
At Northgate Cargo Control, we ensure fast and reliable shipping for all orders.
- Processing Time: Orders are processed within 1-2 business days. Custom or special orders may take additional processing time.
- Shipping Methods: Standard, Expedited, and Freight Shipping, depending on the size and weight of your order.
- Shipping Rates: Calculated at checkout based on weight, dimensions, and destination.
- Delivery Time: Standard delivery typically takes 1-5 business days after processing, depending on your distance from our Sacramento, CA facility; expedited services deliver faster depending on the option selected at checkout.
- Order Tracking: Once shipped, a tracking number will be provided via email.
Damaged, Lost, Defective, or Incorrect Shipments
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery; if a shipment never arrives, contact us within 7 days of the carrier's estimated delivery date. Provide photos of the damage along with your claim. We will provide a prepaid return label for approved claims and issue a replacement; if a replacement is not available, a store credit or refund may be issued at our discretion.
For carrier transit-time maps and full details, see our Shipping & Return Policy. Questions? Contact us at sales@northgatecargo.com or (916) 567-0227.