Shipping policy
At Northgate Cargo Control, we ensure fast and reliable shipping for all orders.
- Processing Time: Orders are processed within 1-2 business days. Custom or special orders may take additional processing time.
- Shipping Methods: Standard, Expedited, and Freight Shipping, depending on the size and weight of your order.
- Shipping Rates: Calculated at checkout based on weight, dimensions, and destination.
- Delivery Time: Standard shipping takes 3-7 business days. Expedited shipping is available upon request.
- Order Tracking: Once shipped, a tracking number will be provided via email.
Damaged, Lost, or Defective Shipments
If your order arrives damaged, defective, or is lost in transit, contact us within 7 days of delivery. Provide photos of the damage along with your claim. We will provide a prepaid return label for approved claims and issue a replacement; if a replacement is not available, a store credit or refund may be issued at our discretion. Northgate Cargo Control is not responsible for returns lost or damaged during shipping due to inadequate packaging.
For carrier transit-time maps and full details, see our Shipping & Return Policy. Questions? Contact us at sales@northgatecargo.com or (916) 567-0227.